Privacy Policy

Village Surrogacy, LLC

Last Updated: November 8, 2024

Village Surrogacy, LLC (the “Agency,” “Village,” “we,” “us,” or “our”) values the privacy and security of the personal information of our clients, surrogates, intended parents, and all visitors to our website. This Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using our services or visiting our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the information including:

  1. Personal Identification Information: This includes names, addresses, phone numbers, email addresses, date of birth, and other information provided directly by you during consultations, through our website or social media forms or messages.
  2. Medical and Health Information: We collect medical records and other health-related information necessary for the surrogacy process from a variety of sources including from the questionnaires and written correspondence we receive from you.  The medical records we collect are fulsome and may, among other things, contain information about your pregnancy and delivery history, general health history, substance abuse history, history of sexually transmitted disease and other medical health history.  To assist with records collection or insurance review, we sometimes acquire your username and password for certain portals.
  3. Financial Information: If you make payments for services, we may collect financial details such as credit card information, billing address, and transaction history.  We also collect your username information for certain payment apps so that we can assist with payments and reimbursements between our parents and surrogates during their matching and screening phases.
  4. Legal and Background Information: We obtain background checks for surrogates and intended parents, and may also receive other sensitive information including legal documents as required to perform services.
  5. Website Usage Information: We may collect information about your use of our website, including IP addresses, device information, and cookies, to improve our services and understand user preferences. We may receive information about you if other users of third-party applications give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections’” web page, profile page, or similar page on a social networking or other third-party web sites or interactive service. If you choose to “like” content on our social media or to otherwise post information from or via our website to third party applications, that information will become public, and the third parties may have access to information about you and your use of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Provision: To provide and manage our services, including matching intended parents with surrogates and facilitating the various aspects of a surrogacy journey.
  2. Communication: To respond to inquiries, provide updates, and send important notifications about our services. 
  3. Legal and Regulatory Compliance: To comply with legal obligations, including background checks, medical screenings, and reporting requirements.
  4. Improvement of Services: To improve our services and enhance the user experience on our website and social media pages.
  5. Marketing and Promotional Activities: We may use your information to inform you about new services, events, or updates or to try to promote Village to you.

3. Sharing and Disclosure of Information

We may share your information under the following circumstances:

  1. With Medical, Mental Health, and Attorneys and other Professional Third Party Providers: We may share information with medical  and mental health providers, attorneys, and other professionals directly involved in the surrogacy process.
  2. With Third-Party Service Providers: We may share information with third parties who provide services on our behalf, such as payment processors, background check services, software providers, marketing professionals, insurance professionals, escrow agents, or similar providers.
  3. With Intended Parents or Surrogates: We may share certain information between intended parents and surrogates when necessary or appropriate for the surrogacy arrangement.
  4. As Required by Law: We may disclose information if required by law or to protect the rights, property, or safety of our agency, our clients, or others.
  5. With Your Consent: We may share your information with other third parties with your explicit consent and/or pursuant to the terms of any written agreement between us.

4. Data Security

We are committed to protecting your personal information. We implement a range of technical, administrative, and physical safeguards to protect against unauthorized access, disclosure, or misuse. However, please be aware that no data transmission over the Internet can be guaranteed as completely secure.

Due to the existing environment, we cannot ensure that any and/or all of your private communications and other personal information will never be disclosed in ways not described in this privacy policy. By way of example (without limiting the foregoing), third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we take measures to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct, or delete your data. You may also have the right to withdraw your consent or opt out of certain uses of your information.

If you wish to exercise any of these rights, please contact us at [Contact Email/Phone Number]. We will respond to your request within the time frame required by applicable law.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to collect usage information, understand user preferences, and improve site performance. You may adjust your browser settings to disable cookies, but this may affect the functionality of our website.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. If we make significant changes, we will notify you by updating the effective date or by other appropriate means.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Village Surrogacy, LLC
101 Glen Lennox Dr Suite 300, Chapel Hill, NC 27517
[email protected]
919-533-3080